Privacy policy
📘 TERMS & CONDITIONS — NEBU LLC (AJMAN FZ)
Trade License: Ajman Free Zone
Company Name: Nebu LLC
Trade License Number: 2629111258888
UAE Tax Registration Number (TRN): 105362518000001
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1. Company Overview
Nebu LLC is a 100% UAE‑owned and UAE‑operated e‑commerce company. Our online store operates legally within the United Arab Emirates and complies with all regulations issued by Ajman Free Zone, the UAE Ministry of Economy, the Federal Tax Authority, and all other concerned authorities.
All products sold on Nebu UAE are imported legally, verified, and distributed in accordance with UAE laws.
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2. Acceptance of Terms
By accessing or using Nebu UAE’s website, mobile site, or services, you agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use of the platform.
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3. Eligibility
To place an order, you must:
• Be at least 18 years old
• Provide a real name, active mobile number, and accurate delivery address
• Use payment methods legally belonging to you
Nebu LLC reserves the right to verify customer identity when required for fraud prevention or delivery accuracy.
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4. Products & Availability
• All items listed on Nebu UAE are authentic, legally imported, and compliant with UAE regulations.
• Product availability may change without notice.
• Prices may be updated based on market conditions, supplier changes, or promotions.
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5. Orders & Payments
5.1 Payment Methods
• Credit/Debit Cards
• Apple Pay / Online Payment
• Cash on Delivery (COD) — available only within Dubai
5.2 COD Restrictions
• Cash on deliver orders outside Dubai will be automatically cancelled.
• Nebu LLC reserves the right to decline or cancel any order suspected of fraud or incorrect information.
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6. Delivery Policy
• Standard delivery fee: AED 20
• Delivery fee is waived for orders above AED 200
• Delivery timelines vary by location but typically range from 1–3 working days
• Orders can be tracked via:• Phone: +971 567 444 182 (7 days a week)
• Email: cs@nebu-uae.com
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7. Customer Support & Complaints
• Customer support is available 7 days a week
• Complaints or escalations: Admin@nebu-uae.com
• All complaints are responded to and actioned within 1 working day
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8. Limitation of Liability
Nebu LLC is not liable for:
• Delays caused by courier companies, customs, or unforeseen events
• Misuse of products by customers
• Losses resulting from inaccurate delivery information provided by the customer
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9. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates.
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📘 PRIVACY POLICY — NEBU LLC (AJMAN FZ)
Trade License Number: 2629111258888
TRN: 105362518000001
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1. Commitment to Privacy
Nebu LLC is committed to protecting your personal data. All information collected is handled confidentially and in compliance with UAE data protection standards.
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2. Information We Collect
To process orders and deliver products, we collect:
• Real full name
• Mobile number
• Delivery address / location
• Email address
• Order history and preferences
This information is required due to the nature of e‑commerce operations and delivery logistics.
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3. How We Use Your Information
Your data is used for:
• Processing and delivering orders
• Verifying identity when needed
• Customer support and communication
• Improving service quality
• Legal compliance with UAE authorities
We do not sell, rent, or trade customer data under any circumstances.
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4. Data Confidentiality
All customer data is stored securely. Access is restricted to authorized Nebu LLC personnel only.
We comply with all UAE regulations regarding data protection and consumer rights.
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5. Communication
We may contact you via SMS, WhatsApp, or email for:
• Order updates
• Delivery coordination
• Support or complaint handling
• Promotions (only with your consent)
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6. Your Rights
You may request:
• Correction of your personal data
• Deletion of your account
• Clarification on how your data is used
Requests can be submitted to: cs@nebu-uae.com
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📘 REFUND & RETURN POLICY — NEBU LLC (AJMAN FZ)
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1. Eligibility for Returns
A return may be accepted if:
• The item is unused and in original packaging
• The request is made within 7 days of delivery
• The product is defective, damaged, or incorrect
Certain items (e.g., personal care, opened cosmetics, hygiene products) may not be eligible for return due to safety regulations.
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2. Refund Processing Time
Approved refunds are processed within:
7–15 days
(depending on your bank or payment provider)
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3. Refund Method
• Online payments: refunded to the same card used for purchase
• Cash on Delivery (COD): refunded to a bank account or card under the same customer name who placed the order
• Nebu LLC will not issue refunds to third-party accounts for security reasons
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4. Return Shipping
If the return is due to:
• Wrong item
• Damaged item
• Manufacturing defect
Nebu LLC will cover the return shipping cost.
If the return is due to customer preference, return shipping may be charged.
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5. Non-Refundable Situations
Refunds will not be issued if:
• Product is used or damaged by the customer
• Packaging is missing
• Return request is made after 7 days
• Product falls under non-returnable categories (hygiene, opened cosmetics, etc.)
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📘 DELIVERY POLICY — NEBU LLC (AJMAN FZ)
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1. Delivery Areas
• Delivery available across the UAE
• Cash on Delivery available only within Dubai
• Cash on deliver orders outside Dubai will be cancelled automatically
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2. Delivery Fees
• Standard fee: AED 20
• Free delivery for orders above AED 200
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3. Delivery Time
• 1–3 working days depending on location
• Delays may occur due to weather, public holidays, or courier issues
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4. Order Tracking
Customers can track orders via:
• Phone: +971 567 444 182
• Email: cs@nebu-uae.com
Support available 7 days a week
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